Privacy Policy

Last updated: 15 July 2026

WaKlaud ("we", "us") operates the WhatsApp marketing platform at waklaud.my. This policy explains what data we collect, why, and how we protect it. WaKlaud dikendalikan untuk peniaga Malaysia dan mematuhi Akta Perlindungan Data Peribadi 2010 (PDPA).

1. Data we collect

Account data — name, email, phone, organization details you provide at sign-up.
WhatsApp data — messages, contacts, and conversations processed through the WhatsApp Business Platform to deliver the service on your behalf.
Business content — products, templates, chatbot configuration, and files you upload.
Usage & technical data — logs, IP address, and device information for security and reliability.

2. How we use it

We use your data solely to provide and operate the platform: routing WhatsApp messages, running broadcasts and chatbots, generating payment links, and providing support. We do not sell your data.

3. Third-party services

To deliver the service we share the minimum necessary data with: Meta Platforms (WhatsApp Business Platform), your chosen AI provider (e.g. Anthropic or OpenAI — using your own API key), payment processors (Chip), and courier providers (NinjaVan) that you connect. Each processes data under their own terms.

4. Data retention & security

Data is stored on secured servers and encrypted in transit (TLS). Sensitive credentials you store are encrypted at rest (AES-256). We retain data for as long as your account is active or as required by law, and delete it on request.

5. Your rights

You may access, correct, or delete your personal data, and withdraw consent, at any time by contacting us. Customers of our users may opt out of WhatsApp messages at any time.

6. Contact

Questions about this policy? Email support@waklaud.my.